© 2025, Amazon Web Services, Inc. or its affiliates. 1

State of Idaho Deploys First-Ever Full

ERP in Multi-Tenant Cloud on AWS

Overview

The state of Idaho achieved significant financial and operational benefits by

replacing its outdated back-office system and over 75 ancillary applications with

the first-ever, full enterprise resource planning (ERP) suite from AWS Partner

Infor deployed in a multi-tenant AWS GovCloud (US). Working with Deloitte

Consulting LLP, also an AWS Partner, Idaho implemented this modern system

that expands capabilities, streamlines workflows, and integrates data for all the

essential financial, procurement, and human resources processes of the state.

This FedRAMP-compliant solution meets stringent security requirements.

Grappling with Outdated Systems

In Idaho, the state government’s financial and human resources (HR) systems

impact nearly everyone, and some $13.8 billion flows through these systems

annually. Lawmakers depend on the systems for accurate and timely data to

inform spending and program decisions. Over 20,000 state employees manage

work, track hours, access benefits, and get paid through them. More than 39,000

vendors depend on the systems for procurement, and the citizens of Idaho rely

on them for government services and transparency into how tax dollars are used.

The state’s 30-plus-year-old technology powering these services was no longer

supported by the original vendors, leaving it vulnerable to outages and security

risks. And new hires were not educated in the outdated infrastructure, creating

skill set scarcity as employees retired. Over the years, the needs of the state’s 86

agencies exceeded the capabilities of the legacy technology, and the gaps were

filled with over 75 siloed software systems. “The previous environment led to

decision-making that was not based on the whole picture, and it created

inefficiencies because employees had to spend time connecting data from

multiple systems,” says Scott Smith, chief deputy controller for the state of

Idaho. “We were seeing a proliferation of IT buys, resulting in duplicative systems

and increased costs. We needed to manage the system as an enterprise and

standardize the data.” As a fast-growing state, Idaho required a more flexible

system to meet the current and future needs of its workforce and citizens. “We

realized that if we didn’t create a better backbone for the state’s operations that

could grow with the new workforce, we would fall behind in what citizens

expected,” adds Smith

About the

State of Idaho Idaho’s population of nearly 2 million

is growing rapidly. To meet changing

needs more efficiently, the State

Controller’s Office modernized the

technology that runs the state’s

accounting, human resources, and

payroll operations. Known as Project

Luma for the transparency and

visibility it brings to these essential

functions, the modernization

positions Idaho as a leader in cloud-

based government operations.

AWS Services Used • Amazon Elastic Compute Cloud

(Amazon EC2)

• Amazon Elastic Block Store

(Amazon EBS)

• Amazon SageMaker AI

• Amazon DynamoDB

Benefits • 86 agencies integrated data into

a single, unified system

• 75+ disparate systems

consolidated into 1

• 30-plus-year-old technology

replaced with a modern,

scalable system

• Strengthened security posture

with FedRAMP-certified AWS

GovCloud (US) and multi-factor

authentication for 20,000+

employees

• Introduced mobile access and

replaced batched data runs with

real-time visibility

•

https://www.sco.idaho.gov/LivePages/scohome.aspx https://partners.amazonaws.com/partners/001E000000Rl0wxIAB/Infor https://www.infor.com/ https://www2.deloitte.com/us/en.html https://www2.deloitte.com/us/en.html https://partners.amazonaws.com/partners/001E000000NaBHWIA3/Deloitte https://www.sco.idaho.gov/ https://www.sco.idaho.gov/ https://aws.amazon.com/ec2/ https://aws.amazon.com/ebs/ https://aws.amazon.com/pm/sagemaker/ https://aws.amazon.com/pm/sagemaker/ https://aws.amazon.com/dynamodb/

© 2025, Amazon Web Services, Inc. or its affiliates. 2

“One of the

things we like

about Infor’s

solution is that

it is embedded

in the AWS

infrastructure

with the security

controls and

ability to scale.”

Scott Smith

Chief Deputy

Controller, State of

Idaho

Innovating with a Full ERP on AWS

The state of Idaho worked with Deloitte and Infor to modernize its financial and

HR processes statewide and replace legacy technology with a full ERP solution

developed by Infor and deployed in a multi-tenant AWS GovCloud (US). This

cost-effective approach on Amazon Web Services (AWS) infrastructure enables

the state to run financials, supply management, procurement, human capital

management, payroll, and workforce management systems through Infor’s

software as a service (SaaS) model, offloading the management of

infrastructure and software so state employees can focus on their core

functions. Authorized users can access all functions with a single login, and

multi-factor authentication improves security. “Our thorough evaluation

showed that we needed a SaaS solution providing modern infrastructure with

which we could improve processes, adapt to changes quickly, and meet future

demands rather than face large technology upgrades that would slow us down,”

says Smith. “One of the things we like about Infor’s solution is that it is

embedded in the AWS infrastructure with the security controls and ability to

scale.”

This modern system runs in a secure, FedRAMP-compliant AWS environment

with embedded governance, risk, and compliance, ensuring stringent security

and leveraging major compliance investments made by AWS. “FedRAMP

certification was a key piece in our selection of AWS,” says Brandon Woolf, the

Idaho state controller. “We face near-constant cyberattacks, and we must

protect the personal data we hold. If we don’t take security seriously, we will

erode the trust our citizens have in their government.”

Infor’s solution leverages over 50 AWS services for a robust offering with

industry-leading performance. The solution runs applications on Amazon Elastic

Compute Cloud (Amazon EC2) for secure, resizable compute capacity in the

cloud and uses Amazon Elastic Block Store (Amazon EBS) to store Amazon EC2

instances, which are then backed up to Amazon Simple Storage Service

(Amazon S3). Amazon SageMaker AI is used to build, train, and deploy machine

learning models, and Amazon DynamoDB stores data securely in a fully

managed database with single-digit millisecond performance at any scale.

Driving Efficiency, Cutting Costs, and Expanding Capabilities

The new solution enabled the state of Idaho to decommission its legacy

infrastructure that was more than 30 years old and replace over 75 disparate

software programs used by individual agencies with one system. The new

platform provides disaster recovery, resiliency, backups, and multiple layers of

security all in a streamlined system. The state’s 20,000 employees can access

the system from desktop or mobile devices, and they benefit from automated

workflows, electronic approvals, and access to real-time data—including

benefits information. “Employees now have access to their digital employment

record, and it goes with them if they move to another agency in the state. They

also have access to a digital career center where we can provide training and

development,” says Smith.

https://aws.amazon.com/govcloud-us/ https://aws.amazon.com/ https://aws.amazon.com/ec2/ https://aws.amazon.com/ec2/ https://aws.amazon.com/ebs/ https://aws.amazon.com/s3/ https://aws.amazon.com/pm/sagemaker/ https://aws.amazon.com/dynamodb/

© 2025, Amazon Web Services, Inc. or its affiliates. 3

About the AWS Partners Infor and Deloitte Consulting LLP

Infor, a leading global enterprise resource planning (ERP) company, fills the gap for

regulated industries with its software as a service (SaaS) built entirely on AWS. Infor is an

AWS Partner, and its ERP solution is among the largest ERP solutions built on AWS, using

more than 50 AWS services.

Deloitte Consulting LLP is one of the largest professional services firms in the world and a

leader in digital transformation strategy. Deloitte assists clients in turning complex business

issues into opportunities for growth and helps clients transform in the digital era.

The state of Idaho reduced operational costs by standardizing business processes and implementing best practices

across the enterprise. This enabled the integration of data from 86 agencies into a single, unified source of truth.

Additionally, the controller’s organization overcame challenges related to answering key questions from

legislators, such as details on state contracts, budget commitments, and inter-agency program costs. “Now we can

make better decisions based on a complete picture,” says Smith.

The new scalable system lays the foundation for innovation, meeting the state’s needs today and in the future.

“This is the first and only full, statewide ERP that’s live with a multi-tenant structure,” says Susan Wiemeyer,

senior vice president of sales and service industries at Infor. “That enables the state of Idaho to always run the

latest and greatest software, which is always current. With Deloitte, we codeveloped additional industry-specific

features to provide critical last-mile functionality. Today, this functionality is part of our core Infor CloudSuite™

Public Sector platform so all organizations can leverage it, and Deloitte is positioned to implement.” Nick McCabe,

managing director at Deloitte, says, “The Deloitte and Infor partnership offers public sector organizations like the

state of Idaho a unique approach to modern, secure ERP solutions. Our firm’s experience in the public sector,

along with Infor’s focus on ERP platforms for this market, allows us to jointly provide solutions developed

specifically for states, cities, and counties for today and tomorrow.”

https://www.infor.com/ https://www2.deloitte.com/us/en.html